Privacy Policy
Data Controller
The data controller of your personal data is Bourgogne des Flandres SA, Wollestraat 26, 8000 Bruges, Belgium — BE0480.153.364.
For any questions, contact us at info@bourgognedesflandres.be.
Data Collected
We only collect data necessary for our services:
Booking & Order
- First name, last name, email, phone
- Delivery and billing address
- Payment information (processed by our secure provider)
Navigation
- IP address, pages visited, technical cookies
Use
- To process your bookings and orders
- To respond to your contact requests
- To send you the newsletter (if subscribed)
- To comply with our legal obligations (billing, accounting)
Sharing
We do not sell or rent your data. It may be shared with our technical providers (hosting, payment, delivery) under a confidentiality agreement, or with public authorities when required by law.
No data leaves the European Economic Area without equivalent guarantees to the GDPR.
Retention Period
- Orders: 10 years (accounting obligation)
- Customer account: as long as it is active + 3 years
- Newsletter: until unsubscribed
- Cookies: maximum 13 months
Your rights
You can access your data at any time, rectify it, delete it, limit its processing, retrieve it or object to its use. To exercise these rights, contact info@bourgognedesflandres.be. We will respond within a month.
In case of dispute, you can contact the Data Protection Authority of Belgium.
Cookies
Our site uses technical (essential), analytical and marketing cookies. You can modify your preferences via the button “Manage my cookies” in the footer.